Why are some couriers greyed out?

Some couriers may be greyed out when you are entering items in your basket for several reasons:

• Quote value under £77 - no couriers available
• Parcelforce and PostOffice greyed out - we cannot afford these services on smaller quotes
• High value quotes - we use the most reliable and faster couriers available
• Oversized item - some couriers have strict sizing rules
• Overweight item - we estimate the weight of your quote as it is keyed in and some couriers may not be available if it goes over their weight allowance

Where do I send the parcel?

Self Posters

If you are sending the parcel yourself, the address to post the parcel to is shown at the top of the quote document. You can view and reprint the quote document on the Quote Status page.

We are arranging the courier

If we are arranging collection, the address to post the parcel to is on the courier label. When we have booked the courier, the link to print the label will be on the Quote Status page. Otherwise, we will send your label to you in the post (quotes over £75 are eligible for posted labels). When our courier collects the parcel, you must retain the consignment note (if one is available) as proof of collection. Similarly if you are using a drop off service, you must option a receipt from the drop off location when you hand over the parcel.

Our Business Address

How many parcels can I send?

See Checkout

The checkout page will show you how many parcels you can send free of charge. See the How much is delivery section below for more info.

Don't exceed the label quantity

If you send more than one parcel with one label e.g. two parcels strapped together or the same label printed twice, it is likely than one will go missing in the post. We cannot be held responsible for loss in post if you send more parcels than have been booked with the courier.

Check the Courier

The weight limit per parcel and maximum parcel sizes for the couriers we use can be found here.

How much is delivery?

If you choose us to collect your parcel, UK delivery is free for a set number of parcels per quote - depending on the quote value. Quotes under £77 do not qualify for free courier.

Excess Parcels

If you need to send your quote in more boxes than your parcel allowance, we will deduct £8 per additional parcel from the quote total. You cannot change the quantity of parcels after we have booked a collection.

Postage Credit

If you are sending the quote yourself, we will contribute towards the cost of posting and this amount is visible at the bottom of your selling basket. We will only contribute the amount specified and you must meet the additional cost of posting if our postage credit is insufficient. The postage credit varies significantly depending on whether a large quantity of lower value games are sent vs a small quantity of recent titles. This is because we offer a percentage of the value of the quote not the weight. We also have no control over the means that you choose to post the parcel. We recommend using Parcel2go which offers courier delivery for as little as £3.99 + VAT.

Merging Multiple Quotes

If you merge items from a self-posting quote into a quote for which we arrange courier, you will not receive any postage credit because you are not incurring any postage costs.

What are the collection times?

Weekday Collections

We use Parcelforce for courier collections. They can only collect on a weekday (excluding bank holidays) and you must have someone available all day (9am - 5.30pm) to hand over the parcel. See more information on Parcelforce.

Courier Notes

When you book your quote, you get the opportunity to specify a short courier note e.g. "collect from neighbour (no. 11) if out". If you enter an time specific note e.g. out between 9am and 10am, they may take this into consideration if it is a short period.

Unattended Parcels

If your parcel is left outside for the driver to collect and subsequently goes missing, we cannot provide coverage for loss or damage. While we understand that it may not always be possible to hand over your parcel in person, please note that the collection of an unattended parcel is at the driver's discretion. To mitigate risks, if you must leave your parcel outside, we advise placing a note at the property to direct the driver to its location. This recommendation is particularly crucial as our coverage only applies to parcels handed directly to the driver or left in a pre-agreed, secure location.

Which countries do you buy from?

March 2025

Currently, we are only buying games from lowland UK (excluding BFPO addresses). See the relevent section below for more info on Northern Ireland, Highlands and Islands.

Will you buy from other countries?

We do not buy from other countries due to the cost and time delay involved in importing the parcel.

What if I'm in the Highlands, Islands or Northern Ireland?

Highlands/Islands or Northern Ireland

There is only the option of posting the quote yourself if you are in the Highlands/Islands or Northern Ireland. You receive a postage credit towards the cost of of posting. It is a viable option for larger quotes over £100. We recommend Parcel2Go here with prices around £18 to send a 20kg parcel to mainland UK.

Channel Islands

We cannot currently accept quotes from the Channel Islands; they are treated as imports for VAT purposes with related paperwork and charges on import. More information can be found on the Guersey Post website.

Our Right to Cancel

We do not offer a collection service for all UK postcodes and we reserve the right to cancel quotes if our courier cannot collect from your address at a reasonable cost (£12 per parcel).