Which box is suitable?
You will need a strong two or three ply cardboard box with no holes for handles.
Sub-standard and damaged boxes can fall apart in transit.
The weight limit per parcel and maximum parcel sizes for the couriers we use can be found here.
Is the box strong enough? The table below may help you choose the most suitable box material. We also recommend an inner cushioning lining of at least 50mm as further protection against damage.
Weight of contents/Grade of box
-
Up to 10kg:
300gsm
-
10kg-15kg:
150gsm double wall
-
15kg-35kg:
200gsm double wall
gsm = grams per square meter
How do I pack my parcel?
Tape the inside bottom seam of the box to strengthen it before packing.
For brittle case games (e.g. PS1, Dreamcast) and boxed fragile items, wrapping each item in newspaper or bubblewrap can significantly reduce damage.
Unboxed small items(carts etc) should be packed together in jiffies or envelopes and labeled to ensure that they are spotted when the parcel is unpacked.
Using expanded polystyrene chips, polythene foam, bubble wrap, air cushions, or crumpled paper around all items provides good
cushioning against knocks and vibration. Make sure to fill all void spaces within the box; the box could break open when stacked in transit.
Padding is not necessary between DVD/PS2 etc as long as there is some padding lining the box (see below).
If you use bubblewrap for padding, please don't put tape on the bubblewrap as we recycle it.
Once packed, the box needs securely sealing with packing tape (Sellotape is not strong enough) over the
top and bottom seams.
If these guidelines are not followed and we are arranging the courier, then no claims will be paid out. If games cases
arrive cracked or broken, they will be classed as scruffy and you will receive the scruffy price for the case as
shown in the selling basket.
Can I add to my quote after it has been submitted?
We are happy to receive extra items. Please add them to the parcel with a note mentioning them.
Alternatively, you can add a note to the quote on your quote status page.
Please note that the accessory limit still applies and you might not receive payment for them. More info here.
If you want to fix the price for the extra items, please
include a screenprint of them in the basket with their prices showing or write the prices on the note.
When we receive the parcel, we add them to the quote total and email you a statement showing the extra items when the quote is paid.
If the extra items are heavy, you will need to make sure the parcel does not exceed the weight limit shown on the courier label (mainly impacts Collect+/Evri customers).
If we incur an overweight surcharge from the courier, it will be deducted from the final price paid.
Do you take duplicates?
The cart is set up for up to five of each item (only 2 of each if current generation). When you try to add the second there should be a message
"You already have one of this item in your cart", with a button next to it labelled "add another".
Chilloutgames