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Information about the couriers we use


We offer you a choice of two national couriers - Parcelforce provide a service to collect your parcel on a weekday and Royal Mail to drop off your parcel in case you cannot wait in for a courier.

Parcelforce CollectionFastestParcelforce

Parcelforce is our preferred courier for larger/high value quotes and they are extremely reliable.

Weekday parcel collection before 5.30pm within 2 working days throughout most of UK's mainland. Definite collections are not guaranteed but currently enjoy a 96% success rate.

There is a delay in producing your labels - please allow 3 office hours before they are ready. They are either emailed or posted to you depending on whether you can print a label (quotes over £75 are eligible for posted labels). Please note that Parcelforce will only allow bookings 4 days in advance, so we may email postage labels to you 1-2 days after you put your quote if you booked for a later collection.

The weight limit per parcel with Parcelforce is - 20kg and max length 1.2 metres (also, maximum combined length and girth of 3m). You can use a volume calculator here (not Parcelforce specific).

If you miss the courier collection, you can dropoff the parcel at a Post Office using the same label(within 7 days of collection date) - see below.

Royal Mail DropoffConvenient and FastRoyal Mail Dropoff

Parcelforce parcels can now be dropped at any one of over 12,000 Post Office branches nationwide. This is our preferred courier for the convenience of dropping off your parcels without having to wait in for a courier.

Print and attach your labels as normal and simply hand over the counter at any Post Office branch. The friendly Post Office cashier will give you a receipt for each of your parcels.

Parcel delivery within 3 working days and delivered to our HQ by our regular driver.

There is a delay in producing your labels - please allow 3 office hours before they are ready. They are either emailed or posted to you depending on whether you can print a label. Labels must be used within 7 days of the date on the label - we recommend sooner rather than later as a small number of Post Offices are less flexible than others.

The weight limit per parcel with Parcelforce is - 20kg and max length 1.2 metres (also, maximum combined length and girth of 3m). You can use a volume calculator here.