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Terms, Conditions & FAQ on buying items.

How do I buy anything listed here?
Orders can be placed either via the existing shopping cart or just via email. Most products currently in stock are listed in the online shop.

For orders placed via the existing shopping cart you will recieve an automated response detailing your order. We will then verify that the requested item is in stock and email you the final price and payment details.

For all other orders simply email us your requirements. (Please include your postal addess.) You may also call us on 0843 641 0067 - please note we cannot take card payments over the phone.

Payment options are detailed here

If you cant find what your looking for please email us: sales@chilloutgames.co.uk
Are your games new?
Most games are used. The product description should detail whether items come in the original boxes and if they include instruction manuals. Every game and accessory we sell has been tested before sale. You can click the photos link next to the game for high resolution photos of each game for sale. be happy to supply them.
Notes on Condition.
All our games(including new) are thorughly graded and described in the listing for sale. There's more info about what we do here.
Do you give a warranty on products?
As most items are quite old we dont provide a warranty, however all games and systems are guarranteed to work on delivery or your money back. More info on returns here
Do you give refunds?
If a game or system is found not to work and we are at fault, or if it's not quite what you wanted we will give a full refund upon return of the goods. Returns must be made within 30 days of order and be in the condition they were received. We will provide a replacement or refund the full value of the items. Grab some more info here
How long do goods take to arrive?
Orders will be sent within 24 hrs of a cleared payment. (Please allow 7 days for cheque clearing). Small UK orders are usually sent Royal Mail 48 (1-3 days). Larger items may be sent via parcel post (3-7 days) or courier (1-2 days). The order confirmation email will clarify this.
International orders:
We can send items airmail, surface mail or courier - more info here As an example goods to the USA typically take around 7-14 days international standard mail
Do you ship internationally?
We will deliver to these countries. Its also worth noting most systems we stock are UK PAL versions and therefore use UK power & TV standards.
What if items are lost in the post?
As loss compensation varies accoring to the particular service used, you may wish to choose one with higher maximum loss compensation. The order confirmation will often provide postal options. Here are some guidelines for UK customers.
Are all items in stock?
The stock on the site is updated every minute. Very rarely, a game may sell on a marketplace(eBay/Amazon) at the same time as the website. If this happens, the website order always gets fulfilled ahead of the marketplace order (website customers take preference).
Can items be reserved?
Typically we will hold any item for you for up to 7 days, if longer is required then email us and we may be able to keep items for longer. However if an item is not paid for within the agreed time then we reserve the right to sell to the next person who orders it.
Do you accept credit cards?

We accept PayPal and all major credit and debit cards. We do not accept cheque, money transfer, cash or other forms of payment. We have a small number of customers paying by postal order - contact us for further details. Our games are priced in Sterling and Euros - there is a select currency button at the top of each page to change currency. We charge in the currency selected.

Where do I send the money once I've ordered something?
You will be contacted by email with payment details once we have confirmed that the item is still in stock. However, more info is detailed here
Ive ordered something but you havent responded to say if its in stock?
Please wait up to 24hrs for a reply if you havent heard by then please mail us at sales@chilloutgames.co.uk.
If problems persist you may also call us on 0843 641 0067
 
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